Registration FAQ

Do I have to register for the conference online?

Yes, registration is only available on the conference virtual platform https://www.accelevents.com/e/2021itg . Registration will close on June 5, 2021.
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How do I access the conference events?

Go to https://www.accelevents.com/e/2021itg.  Login with the email address and password you created when you registered.
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Do I have to watch the conference as it is being streamed?

No, all the content will be available for SIXTY DAYS for you to view when it is convenient for you and as often as you would like.
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Why am I being charged fees?

The bulk of the fees go to AccelEvents, the platform that is hosting the conference for ITG. The rest is credit card fees charged by our card processor.

Password set-up help

The password you create as you register for the conference is not tied to your ITG membership password.  You will need this password to access the conference events on the AccelEvents website.
Your conference password has to contain at least one of the following:
1 lowercase
1 uppercase
1 special character
1 number
no whitespaces
at least 10 characters in length
A sample password would be: Welcome123!
Note: Only these special characters accepted: !@#$%^&*
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I forgot my conference password?

You may reset your password by clicking on Forgot Password button on the login screen. ITG does not have the ability to give you your old password or create a new one for you.

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Can I register more than one person online?

On line registration will only accommodate one person per transaction. You will need to do a second transaction to register a second person.

Can I register after the conference starts?

Yes, you may, but please pre-register if at all possible. This helps us prepare for the correct number of attendees.

What is the refund policy?

• 2021 Virtual Conference Registration is non-refundable.

Need help?

Email questions to conf.registration@trumpetguild.org

• US Phone  563-676-2435
• The ITG office is open Mon, Wed and Fri from 10:00am to 3:00pm US Central time to answer your questions.